Troubleshooting Tips

How Does LinearB Classify Branches As Outliers

In order to reduce the impact of irregularly large branches throwing off a team's cycle time, LinearB will designate some branches as outliers, and exclude the metrics from these branches in our cycl…

How to - Re-authorize git integration

How to - Re-authorize git integration. Git integration is the connection that gives LinearB access to the git data of the customer on which we are basing all the analyzed data. When the git integrati…

How to re-authorize a GitLab integration

Occasionally GitLab connections need to be reconnected. This can occur if users are leaving your org, or if LinearB's access is accidentally revoked from GitLab settings. You may also need to reautho…

I can't find my PM board to connect with my team.

In order for project management boards to be added to a team, they must first be added to LinearB. To add a board to LinearB, go to the gear icon > Company Settings > Projects. You'll see a list of a…

New Navbar Updates

As part of the June 2024 release, LinearB has a new look and feel. This is in support of some exciting long-term projects (you'll see a few "coming soon" indicators in-app!), but we recognize that la…

Troubleshoot - Can't find my repositories after authorizing LinearB in Github

Troubleshoot - Can't find my repositories after authorizing LinearB in Github. In the onboarding process, the last step before completing the initial onboarding is selecting the repositories that the…

Troubleshooting Slack Integration

Troubleshooting Slack Integration. LinearB allows each org to connect to a single Slack workspace. If you get the following error: This probably caused by the fact another team in your company create…

Troubleshooting Your Git Integration

Encountering issues connecting your Git account? Here are some common issues you might encounter and ways to resolve them. GitHub GitLab BitBucket GitHub. In order to connect LinearB to GitHub the us…

Which browsers are supported by LinearB?

LinearB currently supports Google Chrome and Microsoft Edge browsers.

Why are some commits missing from my dashboard?

Are you not seeing a recent commit in your dashboard? Here are a few possible explanations and resolutions to troubleshoot this issue.

Why do I keep getting logged out of LinearB?

Currently, due to the potentially sensitive nature of content inside of the LinearB app, we do ask users to re-identify themselves after 8-10 hours. Good News! We do have some features on our roadmap…