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Troubleshooting Missing AI Metrics

Troubleshoot missing or incomplete AI metrics by verifying integrations, permissions, and supported tools.

Steven Silverstone
Updated by Steven Silverstone

If you are not seeing AI metrics in AI Analytics, this may be due to a temporary release limitation or a configuration issue. Use this guide to verify required integrations and determine whether further action is needed.

Known Limitation:
In certain scenarios, AI activity attributed to system-managed or excluded accounts may not appear fully in AI Insights and AI Analytics. This does not indicate a configuration issue. If metrics appear incomplete after completing the checklist below, please contact Support.
Quick checklist
  • A Git provider (GitHub, GitLab, or Bitbucket) is connected and syncing.
  • AI tools (such as GitHub Copilot or Cursor) are connected and authorized.
  • Developers have Git activity during the selected time range.

Tool-specific troubleshooting

If the issue is limited to a specific AI tool (for example, Copilot is disconnected or its metrics fail to load), use the relevant guide below.

1) Check AI tool connection status (out of sync banner)

If you see a banner such as Your data is out of sync: Copilot is not connected, the AI tool integration is disconnected or its authorization has expired.

How to fix

  1. Click Reauthorize in the banner.
  2. Alternatively, go to Settings → Integrations.
  3. Reconnect the relevant AI tool (for example, Copilot or Cursor).
  4. Allow time for data to resync and aggregate.
Until the AI tool is connected, AI usage metrics may be missing or incomplete.
2) Confirm activity in the selected time range

AI metrics are computed from recorded activity during the selected time window. If there was no AI activity during that period, AI metrics may not appear.

What to check

  • Developers created commits and opened or merged pull requests during the selected range.
  • AI usage occurred within supported workflows during that same range.
  • Try expanding the date range to include a period where AI usage is known to have occurred.
3) What each metric category depends on

Not all AI metrics rely on identical data sources. If a category is empty, verify the corresponding inputs below.

Adoption & Usage

  • AI tool integration (for example, Copilot or Cursor)
  • Git activity in the selected period

Throughput & Quality

  • AI tool integration
  • Pull request activity
  • Review events (where applicable)

Delivery Impact

  • AI tool integration
  • Pull request activity
If a metric is not shown, your organization may not have the required data available for the selected period.
4) Historical backfill behavior

AI metrics can populate for historical periods only if the required integrations were active during that time.

  • If AI tools were connected after the selected period, earlier AI usage may not appear.
5) Data sync and latency

After reconnecting an AI tool, data may take time to sync and aggregate. Larger organizations may experience longer processing windows depending on configuration.

If metrics do not appear immediately after changes, allow time for synchronization before escalating.
When to contact Support

If AI tools are connected and activity exists in the selected period but metrics still do not appear, contact Support with the following:

  • Organization name
  • Selected time range
  • Screenshot of the AI Analytics page (including any banners)
  • Confirmation of connected Git and AI tool integrations

Related articles

  • AI Metrics Explained
  • Configuring GitHub Copilot
  • Configuring Cursor

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